All items in our webshop (unless specified) are made to order in Toronto, ON, Canada. Please expect a 2 and a half to 3 week lead time for your order to be made by our atelier prior to shipping. There are no refunds however, exchanges and store credits can be made within 10 days of product being received. A Return Authorization number must be requested within the 10 days of the order's delivery date which can be done by emailing firstname.lastname@example.org. The item(s) must not be worn, altered or washed and be accompanied by original tags (if applicable). Shipping fees are not refundable. All returns must be authorized by us. The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service providing a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received without a Return Authorization number or that do not comply with the above may be denied at our discretion.